Appauling service from Vodacom

Really disappointing service from the vodacom fibre team, day 8 without connectivity has come and gone. Working from home, children are home-schooled, more than 90GB of data spent and ticket not even assigned after logging a call.

I have been with vodacom fibre for about 2 years and this is the first time I'm having issues with the line. I have called daily for the last 7 days (excluding Sunday) and the ticket is still unassigned from my most recent call. If you think Eskom is bad then please give these guys a shot, they have definitely taken that title for me.

I'm definitely looking for a new service provider, can anyone else please help!!!