appauling service from vodacom

<p>I just want to express my dissapointment in the service provided to me by Vodacom. This is a issue that the manager of the branch is well aware of.</p> <p>I have a mobile contract with Vodacom and use the handset for work pruposes. This handset has broken 5 times in one year with a massive time delay in repair. I have asked several times for this handset to be replaced with no result. Instead the faulty device gets patched up and returned to me with a smile.</p> <p>This Has happened 5 times and cost me not only money but patients and my reputation.</p> <p>With my last visit i returned the handset , informed Vodacom that i will cancel my contract and stop direct debit as this is poor service.</p> <p>I will now use a different service provider as Vodacom proofed inadequate for my needs.</p> <p> </p> <p>TL;DR</p> <p> </p> <p>- I am paying for a contract with no access to my handset from the 23rd Nov 2016 to date, and i feel Vodacom should be responsible in effecting timeous repairs or providing a replacement handset* in leiu thereof and furtheremore be liable (reasonably) for any and all inconveiences caused.</p> <p> </p> <p>*Where the nature of fault has been determined as faulty hardware/software and not as a result of negligence/damage</p> <p> </p>