DB
Derek B
1 reviews | Active since Dec 2019
30 Dec 2019, 08:51
Appauling service at Vodacom Fourways Mall
I started over a month ago to get pre approval for a business contract and to port my number from my previous service provider. To date I am not yet on a contract with Vodacom, My number has however been ported which now means that I am locked to vodacom for 60 to 90 days. The branch hardly ever answers phone calls and when in the branch the managers refuse to deal with challenging issues. So glad the competition comission is taking them on for other reasons. Vodacom has an additude where they dont care about customers just because they are so big and mighty that loosining a thousand that has the guts to actually complain and not just accept situations does not bother them in the least.
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Replies (1)Vodacom's replyOfficial
30 Dec 2019, 12:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Dec 2019, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
