HM
Hellen M

1 reviews | Active since Dec 2015

13 Mar 2020, 20:20

Appauling service

Not a single call to Vodacom Fibre has been simple and straight forward. It took weeks for me to get feedback in regards to when exactly installation would take place . Finally got installed on the 1st of March , today the 13th of March l am sitting without connection and needless to say they are even more useless when attending to technical queries. That wont stop them from deducting the full amount come monthend. Appalling service from such a big company

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2020, 20:33
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team