MH
Michele H

1 reviews | Active since Jul 2017

27 Jul 2017, 11:37

Appauling Service

<p>We have been dealing with Vodacom as a Corporate customer for many many years and have a number of contract with them. </p> <p> </p> <p>The service that we receive as a Corporate Client is quite frankly appauling. My call is never answered by our Account Manager - Adele Fourie, neither does she return any of my calls. I have requested her Managers number numerous times and to no avail.</p> <p> </p> <p>I have had to battle with Vodacom from the first day - no matter how many Account Managers get allocated to us. If they are so severely under staffed why dont they employ more people - job creation. We need better service from Vodacom - this is a total disgrace. Vodacom is such a huge company surely they would pride themselves with proper customer service.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2017, 11:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,