1 reviews | Active since Jul 2017

07 Jul 2017, 13:08

Appauling service

<p>First i get billed for data usage after i deliberately asked for a cap and notification. Suddenly nothing wrong on their side but i get 2 g free data to calm down. </p> <p>Now i have to find out i hav been paying for an account for over a year, that i dont have! I get put through from the one to the other have to verify same info over and over and over. So i get tokd there is no sign that i cancelled this contract, like really??? I have no device or has been using it, so the problem is with U vodacom!! Stop *****ing from your customers!!</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2017, 15:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,