APPAULING SERVICE

REF no : S3-8XO2K-KIDNE<br> I am disgusted with Vodacom service. After going into a branch logging a query, calling the call centre 3 times, emailing twice, faxing once and spending an hour and 15 mins with Greenstone manager, Victor calling another 6 times with him to sort out a query that just keeps escalating. My bill is usually approx. R300 a month it now stands at R12000 and no one can assist me. Every one just sends you somewhere else and cant answer your questions. As long as you can give them business they are happy, but sorting out queries is clearly not their business, keeping clients happy doesn't matter as long as there coffers are getting fuller. <br> Call centres, hundreds of staff and voice prompts and branches but no actual assistance. What now?