1 reviews | Active since Jun 2016
Appauling Service
<p>To await one month for a refund that is due is firstly a disgrace! Secondly to call in 3 times today and the line goes dead just adds to a customers frustration after being transferred from pillar to post! I cannot believe it is this difficult to receive my own money back and yet was very quickly TRIPLE debited with no issues!</p> <p>I provided proof the 7th of June and yet no one can see it and get told how its passed the SLA. No call back no interest Vodacom has truly dropped the ball!</p> <p>To add to this I just upgraded my account and was told I will receive 1GB of data per month and today get an sms stating 500MB?</p> <p>What is happening with Vodacom? Too many customers that we all just become a number?</p> <p>Horrific!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
