Appauling Service

i went to vodacom to try and get an old number online again. I was met by a lady named Loreta , who unwillingly dragged her feet towards me. i remained calm and explained that i have an old number i would like to reactivate and if she could please check if its still available . After explaining to her that it has not been in use in more than 3 months. she simply said sorry its been given to someone else. I asked her to verify online , or on the system as we have to rica for these things as far as i understand . I had to raise my voice before she would even listen to me . She blatantly refused to check on the system and told me that she knows her job. All i ask if she could check somehow. Another lady whose name i could not get as all staff member hid their name tag in the shop . offered to help and was at-least more friendlier in explaining to me on the process as well as how to confirm . she even advised that i come through the next day so she can call head office. I have been only using vodacom phones for more than 13yrs . the service i have recieved has changed my perception about the previously known to smile staff- UP Your Game Vodacom. please