Appauling service 5

I had a data contract with vodacom which i took in Black Friday November 2024. After coumtless attempts to get help regarding coverage in my area,i was still not able to get any help. I decided ti cancel the contract last year November. I went into one of the branches in Durban(umngeni). They assisted to me in acquiring quotation for early cancellation which came to R439.10. I specifically asked the lady that assisted me if this would be the final payment before the closure of this contract. She agreed, so i paid the said amount and followed all the steps and emailed the form which i had to feel back to the cancellations department. After that i received no correspondance from vodacom.

Yesterday i received a call from a lady who said she works for a debt collection company on behalf of vodacom. And she told me that i owe vodacom an amount of R959.10. And i need to pay this amount urgently otherwise my name will be sent to credit bureau and i will be blacklisted. I tried to explain to her that i was not aware of any outstanding payments and that i had completely cancelled my data contract with vodacom.

The lady(debt collector) refered me to go to any branch to get clarity since she didnt have further details. She just wanted payment.

I am appaulled with service i received from vodacom and for the fact that they are not transparent with their pricing. Now im left with a debt that i dont even know. And they withheld information regarding this hidden costs.