Appauling service

I have since the beginning of March tried to open a new cellphone contract with Vodacom. I do this not because I want a contract with Vodacom but because my employer has a business contract with Vodacom and we all have to have one with them as part of the benefit. So because of billing problems which my company is still trying to sort out, we were advised to take out the contract in our personal capacity then submit that to the company afterwards. So I share this background because its the only reason I am not going elsewhere as is. I first phoned the sales department and was assisted by a lady named Gao, now because I previously had a small contract which I cancelled last year, it meant that my status wasn't so good according to their process. I also wanted to do port my number, so she advised that I go to the store so it can be quick. Which I did and decided to also submit documents to the store since they were needed to assess my affordability. This was on the 2 march. At the store I was assisted by a lady named Charmaine or Catherine(cant remember the exact name). This is at the Brooklyn mall store. She advised that it takes 4 hours for the verification and all should be well the next day which was a Saturday. Called the next day, nothing. Monday call a couple of times nothing. Tuesday, I go in to the store, she is not there and I am assisted by David Quin, calls her to find out where my submitted documents are, she doesn't pick up. So he checks on the system, I have been approved but at P200 which is very low, asks that I submit the docs again so they can review this as they clearly had not considered all the docs. I oblige. I check again every day until Thursday, still no change. Leave the country on business and return two weeks later, call David, nothing still and he advises that he has checked with the department and theres no change, we should wait 4 Days. I am now on prepaid because I had to cancel my contract with mtn so I can port my number to Vodacom. I am ****ed and disappointed at the treatment I got the snail pace. I ended up buying a new phone for Cash because of this.