Appauling service

I called vodacom on Monday to state that i lost my phone. The person called stated that i should block my sim card which i did. The following day i called the call centre as i was advised by my collegeus to block my phone. I was told it should be done immediately and was sent an sms. A few hours later i called my phone and it was on. I called the call centre and they advised someone might have put my sim ard on another device hence the phone was ringing.

i then called again and was told that the phone will be black listen within 24 hours. this means that all the call centre agents i spoke to in the morning provided incorrect information . I left as is and spoke to a manager and asked for feedback at 6 and no one called

The following day i went to the somerset west branch and unlocked my phone as i had found the phone. I was told it would take 24 hours

Then next morning i see still it has not been done as its past 24 hours. I call the call centre and im advised that it has not been done.

3 days trying to block my phone and 2 days trying to get that fixed. The service was disgusting and the agents are arrogant and so sarcastic. I work in a call centre in one of the top banks and client service is priority from the time you pick up that phone till you drop the phone.

I NEED THIS TO BE DONE ASAP