APPAULING CUSTOMER SERVICES

The customer service in your call centred is purely disgusting !!!!

In July I called to cancel a month to month fibre contract, the lady over the phone assured that it was cancelled , a month later Vodacom sent me an invoice that I need to pay , confused I called the contact centre where I spoke to a lady who said the first agent never processed the cancellation ( NOT AN ERROR ON MY SIDE) she then sent a text to confirm that it was done , and assured me that the amount due will be credited.

A couple of days later Vodacom suspended my services , i called the contact centre and the gentleman over the phone told me this issue has not been resolved by billing , and I need to wait .

I called back for feedback and THANDI dropped the call on my whilst I was explaining my query which was incredibly rude

I called back the millionth time and a lady answered she managed to send my query off to billing and unbared my service

two days later , my services were permanently suspended until the investigation is resolved, which is not.

Today I called and AMANDA dropped the call whilst I was explaining , I called back and a guy names Soso assisted me and I spoke to his supervisor who said that Wendy withern from the billing team is dealing with the query and will call me back later today

I'm beyond annoyed to say the least!!!!!!!! the customer service at VODACOM IS APPAULING

I cant use my phone when I'm clearly not the one at fault ! I'm a loyal Vodacom customer and to think I was promoting your fibre service at my new complex, I never missed a single payment with you , you can forget my loyalty ! I just want to my services restored and I want nothing to do with this company!!!!