Appauling customer service and resolution of disputes, even by their own pathetic standards!

<p>Where to even begin!</p> <p> </p> <p>My contract ended at the end of September 2016. I did not take an upgrade and it is continuing on a month-to-month basis. As a result, the handset installment should have fallen away. Natuarally, it did not.</p> <p> </p> <p>I have continued being debited for the handset installment since September 2016. I have lost count of how many times I have called Vodacom since then, simply to remove the handset installment from my account and to be refunded the amounts debited.</p> <p> </p> <p>It has literally been months of me trying to resolve this incredibly simple issue, but to no avail. I am shoved from pillar to post, with nobody willing to take responsibility for the issue - as I've come to expect from Vodacom.</p> <p> </p> <p>If you are considering joining the Vodacom network, I highly advise against it. I've genuinely never experienced such an unbelivebale level of inefficiency - and I come from Zimbabwe so believe me, I'm well versed in it. I still cannot fathom how such a simple issue can be so exceedingly difficult to resolve.</p> <p> </p> <p>Vodacom, I promise you, your days are numbered! People won't be forced to settle for you forever.</p>