Appauled on the service

The service is shocking. My contract expired and they called for an upgrade. I went through the long process and business was concluded. HOWEVER I never receive my device. I called and no ones seems to be able to help I get refereed all over the place to find out my details have been outsourced to a 3rd party and I must deal with them. disgusting no one can help they say eventually say it was cancelled but don't know why. every number they give me does not work. HOW CAN YOU RUN A BUSINESS LIKE THIS. now I want to cancel one of my lines and NO surprise cant get through. get disconnected Great job guys someone better call me back