AC
Allan C

1 reviews | Active since Sept 2019

04 Oct 2019, 12:26

Apparently Vodacom doesn't want your money. They are in the business of not giving you service.

The Vodacom vetting department for fibre installations is completely ***********. They take a month to do a single application, and come back days later always asking for more information to be provided, rather than asking for it when submitting the application. I submitted my application in August for installation at the start of September. It is now October and I still don't have a call back from Vodacom setting the installation date. Absolutely ridiculous. I spoke with an agent in installations who is trying to help, but the departments in Vodacom are not allowed to talk to each other for some unknown reason, so she can't even get an answer back from Vetting that is acceptable.

0
Replies (2)
Vodacom
Vodacom's reply04 Oct 2019, 14:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team
Vodacom
Vodacom's reply08 Oct 2019, 13:35
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that you have been contacted by our Fibre Department and provided feedback with regards to your query. 

Apologies for any delays this may have caused. 

Regards, 
Consumer Website Team