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staceylee.w staceylee.w

1 reviews | Active since Jun 2016

03 Mar 2017, 12:30

Apparently I am a inconvenience to Micheal customer care

<p>Well, when i phoned now again spoke to Micheal at customer care, he yawned when answered the phone, took long silences and heared him talking to a colleuge in the backround about facebook and whatsapp, then sighed when i told him my complaint, as if how on earth can I expect him to work on a friday and help resolve my issue, after a long period was put through to support and when i finally went through the extremely rude consultant on that side answered and when i told him the problem he put the phone down in my ear!!!!!</p> <p> </p> <p>Vodacom has the worst customer care!!!!!! and extremely rude and lazy!!!!!!!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply03 Mar 2017, 13:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Mar 2017, 15:28
Official

The reported incident has been reviewed and assigned to the our Quality Support

Please to our correspondence communicated

Warmest regards

Elroy