1 reviews | Active since Apr 2012
Apparently a 24 month contract has 25 debits
<p>Please don't treat me like an idiot. I called in January and said that I do not want to renew my contract or move it to month to month when it expires. You record all conversations so listen to my call (ref 1_2435) with Thando. It was confirmed that I will not be debited and contract will end no moving to prepaid etc. When I raised the issue with customer care I was first told that I did not cancel my subscription, then I was told that my contract has not ended. Please just get your story straight, listen to the conversation and make sure you do not debit my account.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
As per telephonic discussion,feedback provided.
Telephonic discussion was that there will be no further debits. Then they debited my account. I have reversed it but need to be reimbursed the bank charges, vodacom then said that this debit order was necessary. I received an email confirming that there will be no more debits then you lie and change your story. Companies like this will not get far.
Telephonic discussion was that there will be no further debits. Then they debited my account. I have reversed it but need to be reimbursed the bank charges, vodacom then said that this debit order was necessary. I received an email confirming that there will be no more debits then you lie and change your story. Companies like this will not get far.