GW
Greg W
1 reviews | Active since Jun 2019
09 Jul 2019, 17:25
Apparelling service and ******* actions
Shocking approving lack of service. Blatant lies told by numerous departments and complete unwillingness to fix their issues.
Apparelling company to deal with.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Jul 2019, 08:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2019, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GW
Greg W's updateReviewer Update
14 Aug 2019, 08:25Still to date I have only received the run around and nothing has been resolved at all. SHOCKING
GW
Greg W's update14 Aug 2019, 08:25
Reviewer Update
Still to date I have only received the run around and nothing has been resolved at all. SHOCKING
GW
Greg W's updateReviewer Update
14 Aug 2019, 09:26To date I have spoken to a Lady call Ashley Brown who is ta manager in Legal Collections on the 10th July, whom was going to investigate and get back to me as to what was going on. NOTHING! Spoke to Billing / Customer Care department on the same day and was advised by Calvin and Thabang who confirmed that when you email address was loaded on your system the consultant never activated the it, so I would not get statements and invoice by the Vodacom system do to this. REFL: I-***. So paid my account, just incorrectly do to not being sent statement do to a Vodacom consultant not doing their job properly, and my payment history has bee updated accordingly do to a Vodacom problem which I have tried to point out and have sorted out for months.
As per the Consumer Protection Act, it is the Suppliers responsibility to supply the consumer with Invoices and statement on time for payment to be made. This is a violation of this. Further to this Vodacom is required to resolve queries tased in no longer than 14 Day with there are also in violation of.
Last their Consumer Website team requests proof to be sent to them that I received only manually sent invoices which was done on 3 occasion to *** and *** which never get responded to or they claim to never receive. Requested recorded phone calls never sent Ref: I-***.
Its just SHOCKING the way in which they get to behave and get away with it, without reason or accountability.
As per the Consumer Protection Act, it is the Suppliers responsibility to supply the consumer with Invoices and statement on time for payment to be made. This is a violation of this. Further to this Vodacom is required to resolve queries tased in no longer than 14 Day with there are also in violation of.
Last their Consumer Website team requests proof to be sent to them that I received only manually sent invoices which was done on 3 occasion to *** and *** which never get responded to or they claim to never receive. Requested recorded phone calls never sent Ref: I-***.
Its just SHOCKING the way in which they get to behave and get away with it, without reason or accountability.
GW
Greg W's update14 Aug 2019, 09:26
Reviewer Update
To date I have spoken to a Lady call Ashley Brown who is ta manager in Legal Collections on the 10th July, whom was going to investigate and get back to me as to what was going on. NOTHING! Spoke to Billing / Customer Care department on the same day and was advised by Calvin and Thabang who confirmed that when you email address was loaded on your system the consultant never activated the it, so I would not get statements and invoice by the Vodacom system do to this. REFL: I-***. So paid my account, just incorrectly do to not being sent statement do to a Vodacom consultant not doing their job properly, and my payment history has bee updated accordingly do to a Vodacom problem which I have tried to point out and have sorted out for months.
As per the Consumer Protection Act, it is the Suppliers responsibility to supply the consumer with Invoices and statement on time for payment to be made. This is a violation of this. Further to this Vodacom is required to resolve queries tased in no longer than 14 Day with there are also in violation of.
Last their Consumer Website team requests proof to be sent to them that I received only manually sent invoices which was done on 3 occasion to *** and *** which never get responded to or they claim to never receive. Requested recorded phone calls never sent Ref: I-***.
Its just SHOCKING the way in which they get to behave and get away with it, without reason or accountability.
As per the Consumer Protection Act, it is the Suppliers responsibility to supply the consumer with Invoices and statement on time for payment to be made. This is a violation of this. Further to this Vodacom is required to resolve queries tased in no longer than 14 Day with there are also in violation of.
Last their Consumer Website team requests proof to be sent to them that I received only manually sent invoices which was done on 3 occasion to *** and *** which never get responded to or they claim to never receive. Requested recorded phone calls never sent Ref: I-***.
Its just SHOCKING the way in which they get to behave and get away with it, without reason or accountability.
GW
Greg W's updateReviewer Update
19 Aug 2019, 14:13still not communication from Vodacom and no willingness to try and resolve this complaint
GW
Greg W's update19 Aug 2019, 14:13
Reviewer Update
still not communication from Vodacom and no willingness to try and resolve this complaint