Appalling Vodacom Service

I cancelled a contact in December 2020, however the cancellation was not processed at Vodacom and I am still being charged even though I am on a prepaid service. I find the service at Vodacom ************ and disgusting, as the cancellation consultants refuse to cancel the contract on their system. I am being given the run around with them assuring me that the issue has been escalated, with nothing actually being done. Other excuses, include my ID cannot be verified, and they cannot access my accounts on their system. I was told to go into the branch, where I cannot be assisted, as cancellations can only be done telephonically. I was told to contact the Billings Dept. where the lady told me that she would telephonically transfer me to cancellations and immediately resolve the issue, admitting it is a fault on their side. I was then abandoned by the billings consultant and had to discuss my issue from scratch with the Cancellation Dept., only to be told once again that the issue would be escalated and to follow up in 48hrs I have made numerous calls to Vodacom regarding this issue, since December 2020.

Witth being a loyal Vodacom customer for about 20 years, It is sad to see how the service has declined so drastically.