Appalling Vodacom Legal department

This directed to Vodacom legal. It has been more than a 3 weeks that you have promised me a paid up letter for an account handed over for pre legal, but was closed more than a year ago. There has been since no communication everytime i call tgis department you guys just spew the same nonsense that you are handing the matter to the manager so that they can finalise the matter and send the paid up letter so that i can clear this pre legal status on my credit report. How can it be so difficult to get a letter from you guy, but you find it so easy to put me on pre legal status? Really appalling service based on this I'm fon**** it very hard to open a new contract which by the way i wanted to do with vodacom, but I'm taking my business elsewhere.