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Thandeka S
1 reviews | Active since Oct 2021
14 Oct 2021, 07:53
Appalling Vodacom Fibre Service
The most appalling service experience of my life.
On the 21.10.10, our fibre went down and we made a call to advise Vodacom of said issue. Between the 11th and the 13th of October I have made 9 calls to *** to get feedback on said issue. Today is now day 5 with no internet and I know I must chase Vodacom once again.
Currently WFH as most Vodacom employees are, the impact of this outage is affecting my abilities to perform my job properly. I have had to use my own personal data, out of pocket in order to get my job done, get the kids attending class when we have fibre at home.
Does one need to lodge a complaint with ICASA to get services from Vodacom???
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Oct 2021, 11:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Oct 2021, 11:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Thandeka S's updateReviewer Update
15 Oct 2021, 07:04Hi
Our issue is still not resolved although we were told a technician was coming yesterday, no technician did. Another LIE from Vodacom. NO one bothered to inform us that no technician was coming anymore
Called Vodacom numerous times after and still no resolution or any idea of when a technician will be onsite to fix this issue.
Our issue is still not resolved although we were told a technician was coming yesterday, no technician did. Another LIE from Vodacom. NO one bothered to inform us that no technician was coming anymore
Called Vodacom numerous times after and still no resolution or any idea of when a technician will be onsite to fix this issue.
TS
Thandeka S's update15 Oct 2021, 07:04
Reviewer Update
Hi
Our issue is still not resolved although we were told a technician was coming yesterday, no technician did. Another LIE from Vodacom. NO one bothered to inform us that no technician was coming anymore
Called Vodacom numerous times after and still no resolution or any idea of when a technician will be onsite to fix this issue.
Our issue is still not resolved although we were told a technician was coming yesterday, no technician did. Another LIE from Vodacom. NO one bothered to inform us that no technician was coming anymore
Called Vodacom numerous times after and still no resolution or any idea of when a technician will be onsite to fix this issue.