LM
Lebogang M
1 reviews | Active since Jul 2021
13 Nov 2021, 08:16
Appalling Vodacom fibre service
Appalling after sales service from Vodacom fibre. I took up their 12 month fibre package for my property at Eagle Canyon Golf Estate and it was installed on the 3rd of November 2021.
The internet connection stopped working a week later and I logged a fault on Thursday the 12th of November 2021 with a promise of being contacted within the next 48 hours. I've not been contacted and without internet.
I would expect them to dispatch a technician a day after logging a fault considering that RELIABLE internet is a need given the times we live in and how we conduct business. Ticket and fault number is ***. WOULD NOT RECOMMEND VODACOM FIBRE AT ALL
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Replies (3)
Vodacom's replyOfficial
13 Nov 2021, 11:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Nov 2021, 11:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LM
Lebogang M's updateReviewer Update
16 Nov 2021, 09:57Good day:
My line is working perfectly, the issue is on your side. The problem of poor communication from Vodacom persists as illustrated in your response. I specifically requested that an exact time be given when the technician will be on site. I need to plan to be at the house when he or she arrives. No time was given and this is frustrating because I cannot plan ahead properly. It is alarming that Vodacom will bill the full amount yet I’ve been without connection for a week, how fair is that?
My line is working perfectly, the issue is on your side. The problem of poor communication from Vodacom persists as illustrated in your response. I specifically requested that an exact time be given when the technician will be on site. I need to plan to be at the house when he or she arrives. No time was given and this is frustrating because I cannot plan ahead properly. It is alarming that Vodacom will bill the full amount yet I’ve been without connection for a week, how fair is that?
LM
Lebogang M's update16 Nov 2021, 09:57
Reviewer Update
Good day:
My line is working perfectly, the issue is on your side. The problem of poor communication from Vodacom persists as illustrated in your response. I specifically requested that an exact time be given when the technician will be on site. I need to plan to be at the house when he or she arrives. No time was given and this is frustrating because I cannot plan ahead properly. It is alarming that Vodacom will bill the full amount yet I’ve been without connection for a week, how fair is that?
My line is working perfectly, the issue is on your side. The problem of poor communication from Vodacom persists as illustrated in your response. I specifically requested that an exact time be given when the technician will be on site. I need to plan to be at the house when he or she arrives. No time was given and this is frustrating because I cannot plan ahead properly. It is alarming that Vodacom will bill the full amount yet I’ve been without connection for a week, how fair is that?
LM
Lebogang M's updateReviewer Update
16 Nov 2021, 10:18I informed Vodacom to tell their technician to call me before heading to my house because Vodacom cannot give or allocate a time for the appointment. I reiterated that this morning and shockingly the security at the estate calls to inform me that they’ve arrived. No call was made to me from them and they rock up unannounced. I am not even at the house. Can the support team and technicians not comprehend simple instructions?
LM
Lebogang M's update16 Nov 2021, 10:18
Reviewer Update
I informed Vodacom to tell their technician to call me before heading to my house because Vodacom cannot give or allocate a time for the appointment. I reiterated that this morning and shockingly the security at the estate calls to inform me that they’ve arrived. No call was made to me from them and they rock up unannounced. I am not even at the house. Can the support team and technicians not comprehend simple instructions?