Appalling Vodacom Fibre Service

I have been dealing with Vodacom Fibre for the last 3 weeks in trying to arrange an ONT swap as the one I have is very outdated and has a power point that is not supported by any UPS on the market - and certainly not the one that I recently purchased. Vodacom advises that they will arrange this through Vumatel.

I have made countless calls to Vodacom yet they can not or will not resolve this issue. They do not return my calls and do not update me on any progress of ticket items. 4 Weeks later I am still none the wiser and it looks like they have closed this matter.

I am not even able to call Vumatel directly - without going through Vodacom. After 4 weeks, THIS IS NOT AN OPTION! This is like forcing a victim to report their abuse to their abuser!

I can't believe the level of service I am getting from Vodacom!