KB
Kelly B
1 reviews | Active since Feb 2013
02 Jan 2021, 08:34
Appalling Vodacom Fibre service
On the 25 October 2020 I requested to move my Vodacom fibre to a new location. It took more than 30 days and 3 calls to get technicians out to my new residence. It has been a further month and I do still not have a working fibre connection. I am getting a password error message despite numerous attempts at rectifying it. I have spent countless hours on the phone with support, it has been escalated and yet I STILL sit with no fibre. 3 months later! My emails are now being ignored! This is unacceptable.
The Most recent ref number is SR***.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Jan 2021, 10:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2021, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KB
Kelly B's updateReviewer Update
02 Jan 2021, 10:50Wonderful... so they can continue to ignore my emails and contact attempts like has been going on for the last month!
Won’t hold my breath
Won’t hold my breath
KB
Kelly B's update02 Jan 2021, 10:50
Reviewer Update
Wonderful... so they can continue to ignore my emails and contact attempts like has been going on for the last month!
Won’t hold my breath
Won’t hold my breath