Appalling Vodacom Fibre customer service

What pathetic service Vodacom fibre is giving me, my fibre connection has been out since Wednesday the 22nd Oct at around 11am. I logged a call with reference SR***, I was advised my query is urgent and has been escalated as such, the stupid me fell for those lies, it's Saturday 25th 15:35 and the line is still down, no one has showed up to my house. The so called 40GB backup ****le is also not working but I am on a 2 year contract since Nov 2024 and this ****le only connected once last year after activation. Is Vodacom going to compensate me for all the days I have been offline since I paid them a full amount of R800 plus