cW
chris W
1 reviews | Active since Mar 2009
30 Oct 2023, 12:17
APPALLING VODACOM
LAST WEEK I UPGRADED A PHONE ONLINE. TODAY I PHONED VODACOM INSURANCE TO CHECK IF IT WAS INSURED. I WAS PUT THROUGH TO THREE DIFFERENT PEOPLE AT THE INSURANCE AND THEN WAS SENT A FORM TO COMPLETE. I PHONED AGAIN. THE LADY SAID SHE COULDN'T HELP AND PUT ME THROUGH TO CUSTOMER CARE. THAT AUTOMATED SERVICE THEN SAID I HAD CALLED TOO OFTEN AND MY NUMBER WAS BEING BLOCKED.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Oct 2023, 14:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Oct 2023, 14:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
cW
chris W's updateReviewer Update
31 Oct 2023, 11:15Dear Vodacom,
I am still waiting for your consultant's promised call!! Were I calling to do another upgrade, I am sure that you would be all over me. Well, I have about 10 contracts with Vodacom. I know that is that is small cheese to you. But to me it appears about time that I migrated and went where my money was better served.
I am still waiting for your consultant's promised call!! Were I calling to do another upgrade, I am sure that you would be all over me. Well, I have about 10 contracts with Vodacom. I know that is that is small cheese to you. But to me it appears about time that I migrated and went where my money was better served.
cW
chris W's update31 Oct 2023, 11:15
Reviewer Update
Dear Vodacom,
I am still waiting for your consultant's promised call!! Were I calling to do another upgrade, I am sure that you would be all over me. Well, I have about 10 contracts with Vodacom. I know that is that is small cheese to you. But to me it appears about time that I migrated and went where my money was better served.
I am still waiting for your consultant's promised call!! Were I calling to do another upgrade, I am sure that you would be all over me. Well, I have about 10 contracts with Vodacom. I know that is that is small cheese to you. But to me it appears about time that I migrated and went where my money was better served.
cW
chris W's updateReviewer Update
31 Oct 2023, 13:54Vodacom,
I have just been phoned by your "insurance complaints" section and the insurance issue has been sorted. Thank you.
However the lady said she was not able to deal with the "BLOCKING" of my number, its unblocking and why it had been blocked at all (mindful that I have been a vodacom customer for decades). She could not even venture an expression of regret on behalf of Vodacom for what has transpired here.
I have just been phoned by your "insurance complaints" section and the insurance issue has been sorted. Thank you.
However the lady said she was not able to deal with the "BLOCKING" of my number, its unblocking and why it had been blocked at all (mindful that I have been a vodacom customer for decades). She could not even venture an expression of regret on behalf of Vodacom for what has transpired here.
cW
chris W's update31 Oct 2023, 13:54
Reviewer Update
Vodacom,
I have just been phoned by your "insurance complaints" section and the insurance issue has been sorted. Thank you.
However the lady said she was not able to deal with the "BLOCKING" of my number, its unblocking and why it had been blocked at all (mindful that I have been a vodacom customer for decades). She could not even venture an expression of regret on behalf of Vodacom for what has transpired here.
I have just been phoned by your "insurance complaints" section and the insurance issue has been sorted. Thank you.
However the lady said she was not able to deal with the "BLOCKING" of my number, its unblocking and why it had been blocked at all (mindful that I have been a vodacom customer for decades). She could not even venture an expression of regret on behalf of Vodacom for what has transpired here.
cW
chris W's updateReviewer Update
31 Oct 2023, 15:48VODACOM has not rep**** whether "privately" or at all.
If complaining on Hellopeter doesn't work, I will try the ICASA customercare option.
If complaining on Hellopeter doesn't work, I will try the ICASA customercare option.
cW
chris W's update31 Oct 2023, 15:48
Reviewer Update
VODACOM has not rep**** whether "privately" or at all.
If complaining on Hellopeter doesn't work, I will try the ICASA customercare option.
If complaining on Hellopeter doesn't work, I will try the ICASA customercare option.