Appalling Vodacom assistance and lack of solutions to negligence

Over a month ago it was requested to port a contact number from Telkom to Vodacom. A business contact was taken out when this port was requested. The port was incorrectly captured to only be activated on the 11th July. This was never communicated by Shaelene Maniram. Also, the only solution she comes up with is that she has escalated to activations. In the process the number we requested to have ported was cancelled. No business can be conducted and this is a major frustration. We contact vodacom numerous times only to be cut off or put on hold for lengthy periods of time. We get no response to our emails and no solution has been suggested. When Shaelene has failed to assist we tried contacting her manager Katie, who always seems to be busy on a call and never bothers to call back. It was such a simple task. Take out a premium business contract, port the number that was already approved and activate the sim card. Why is it such an effort to do this in over a month?