TB
Tsakane B

1 reviews | Active since Nov 2014

18 Jun 2016, 16:55

Appalling, unprofessional service from Vodacom

<p>On the 16th of June 2016, my Vodacom number was terminated. When people try to phone me they get " the number you have dialed does not exist".</p> <p>I immediately went to Vodacom where I was advised to perform a sim swap. When I realized the sim swap was not successful I returned to vodacom savanna polokwane where they didn't know what to do next.</p> <p>I then contacted the Vodacom toll free number (111). I spoke to 15 different agents and finally one advised me to go back to Vodacom to complete some forms for reinstatement.</p> <p>I run my own business and due to the unavailability of my cellphone number I am continuously losing business. Everyday I'm out of reach is a day I lose prospective clients. Its been 3 days and still Vodacom doesn't have any positive feedback as to when this situation will be fixed. This is unacceptable, unprofessional and most of all a great inconvenience to me.</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2016, 05:24
Official

Dear Customer,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Consumer Website Team