Appalling treatment from a Vodacom employee

On the 29 October 2023, between 9am and 9h10am, i made a call to Vodacom to inquire about the follow up escalation of the purchase i made using my voda bucks tp purchase a wireless power bank that i didnt receive till today. I was transferred by a call center agent to the voda bucks department and i spoke to a gentleman by the name of Thabiso. As I was trying to explain to him what had happened and him trying to say something and within that, he said "Listen I know my job" and I was really surprised about that and I try to stop him and asked him about what he said, I questioned him and he said it again, i then told him that, i think i know my transactions and i know for a fact that, as a Vodacom customer, you are not allowed to talk to me like that and he just ended my call and I was left stunned alone.

I have been a loyal customer of Vodacom for years and I will not take the treatment I have received from him today and its uncalled for, maybe was I wrong to talk to him or I shouldn't have been transferred to him on the day in question but his behavior was appalling