APPALLING SUPPORT

I have had a complaint & request in the CEO's office since Tues, Feb 16th. Promised an email response the next day. Not done. Phoned on Thurs 18th. Very difficult to get through. Phone rings & rings for lengthy periods. Person with whom I spoke on the 16th did not know who is supposed to be handling my complaint/request. Promised a call on Fri, 17th. No call received so I started the painful process of trying to get through to the offic . Finally, consultant said that my complaint could not be found. Asked to speak to a manager & was told that she would csll back at 2pm, after back from lunch. Eventually I again phoned & after lengthy delays, at my expense, call was answered . Manager said that she would call me back. Did but I could not answer but manager made no effort to try again. Between 4 & 5pm when office closed I kept calling ; the phone went UNANSWERED. Vodacom Hyde Park manager & Cresstaff can attest to this. All at my expense and I still do not have a response. Really VODACOM CEO'S OFFICE would you be happy if you were the client?