APPALLING & SHOCKING SERVICE FROM VODACOM

Vodacom ********** UPGRADE SAGA continues..<br> Complaint posted Thurs 5th Feb 2015:<br> <br> a ********** UPGRADE took place on my VODACOM account <br> I was then expected to waste my time running around getting an affidavit, VODACOM would not assist me otherwise.<br> I got the affidavit & forwarded it to Vodacom. <br> <br> Upgrade has been 'reversed'.<br> BUT now VODACOM has LOCKED MY ACCOUNT!!!<br> <br> Why? Because someone HASN'T passed a credit note for the ********** UPGRADE (the handset)<br> <br> DAY 3 - NO INTERNET???<br> <br> REALLY VODACOM?<br> <br> Been on the phone for 2days trying to get this sorted. I have a business to run, VODACOM is costing me time and money for something that's not my fault. <br> <br> <br> * I have had NO CONTACT from VODACOM'S ***** department re investigation?<br> * Still waiting to see 'my' ID document presented?<br> if ***** is happening in my name I believe I am entitled to know who's responsible. <br> * Still offline.<br> <br> Sitting at an internet caf? with the sole purpose of posting this as there is nothing else I can do.<br> R45 well spent.<br> Thank-you HelloPeter, I feel a better now.. . <br> <br>