Appalling servixe deom Vodacom once again

I installed a fibre line in February because the LTE network was horrible, only to be told thereafter that its an issue with the tower. The LTE line was confirmed as cancelled on 24 March by Kwanele via the Whatsapp fibre line. Only to find that it has not been cancelled resulting in my debit orders rejecting as it is not the amount approved via debi chek. To add insult to injury the consultant that I spoke with is telling me to pay to my Vodacom account number as that she does not know the Vodacom banking details. She can only assist if Standard Bank or Capitec! All i need is for someone competent to call me and refund my money!!!