PN
Pfarelo N
1 reviews | Active since Dec 2019
03 Dec 2019, 16:03
Appalling servine
I went to Vodacom ****arney on Friday (black Friday special) to buy a phone via contract and they where not responding to my application. I went again yesterday still they didn't assist, today I went twice again and they said I don't qualify to buy a combo and I must first pay a certain amount without providing any reason and I was already told that my phone is ready and I will only come to sign the contract, I have been using Vodacom for more than 15 years now and I once have a contract with Vodacom and never skip any payment. the ****arney branch does not even answer their phones
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Vodacom's replyOfficial
03 Dec 2019, 16:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 16:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Dec 2019, 12:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Dec 2019, 12:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team