Appalling Services + Outrageous Charges!!!

<p>I have a 20GB Router data contract with Vodacom and for the past few months now I have had to pay insanely high bills for high data usage. In the past 2 months I have been very careful in monitoring my data usage to make sure I don't go over the 20GB, by checking how much data I have left via their website or on their app. For both months, as soon as I saw that I had only 1 GB of data left, I immediately turned the router off and did not use it. But for each of these months I received a bill for over R5000 and when I question why it is so high, when I know I made sure I didn't go over, they simply have no answer and say I have to pay. The amounts Vodacom is charging me is INSANE!!!</p> <p> </p> <p>In order to fix this I have been trying nearly every day for 2 weeks now to put a cap on this contract, how keep calling the call centre and they tell me that either their systems are not working at the moment or that they will call me back to assist me. They NEVER call me back. To add to this frustration, they have said that if they cap the contract then, when I run out of data, this will block all of my Vodacom numbers and I won't be able to even use my cell phone which is a separate Vodacom number from the data contract. They do not tell you this when you sign up with them - Outrageous!!!!</p> <p> </p> <p>Now I am trying to cancel the contract cause I'm sick of this, but again they tell me their systems don't work and they will call me back. Of course, they don’t ever call me back. Thanks Vodacom</p>