Appalling Service With Online Upgrade

I upgraded to a new phone on 12/12/21 using Vodacom's website. Waited several days without hearing back from them on the status of the upgrade - then when I called, I was told, "Oh, your order was cancelled due to stock issues". They didn't even tell me.

I chose a new phone and deal and waited several days for order confirmation. Then, when that order was finally confirmed by their compulsory (read: dumb) callback system, I was told my order has been back ordered.

This has been the story since that week - every time I ask the online or telephonic consultants, I get a different story. You will get your phone in the week of the 20th. Then you will get your phone by the 27th December. Now, most recently, I was told No, you may get your phone in the week of the 10th January 2022.

I have been waiting nearly a month WITHOUT a phone thanks to Vodacom because I cannot get my new phone and I cannot take my old one in for repairs until I have a phone.

Their service is pathetic and terrible. I am appalled as a long-time client since 2014. Seriously considering moving to a new contract and service provider after this terrible, unprofessional state of affairs.

OH and I am still waiting on my order...