Appalling service with hidden "cooling of period" - PLEASE READ TO BE AWARE

<p>My contract was ending on the 31st of May 2016 and I had advised Vodacom to switch to Prepaid once it expires as when I do find a suitable contract deal I will sign up/renew again. </p> <p>On the the 31st I had went into Game stores to sign up for a great deal, only to learn that Vodacom has already downraded my no. to Prepaid that morning and Game is unable to upgrade me as Vodacom locks the no. for 6months... ("cooling of period") I have called the call center immediatly and spoke to a manager, Darryl Govender who advised me that they can re-activate within a few days... 29 days passed and no feedback.</p> <p>I called him a day later and he was very apologetic saying that they do batch re-activations and he was under the impression mine was done hence he never called me back. SO he promises again that it will take a DAY as he "urgently escalated it" but now its days later, im still on prepaid and still no feedback.</p> <p>Its shocking that Vodacom cannot do simple things. The only person that can turn my number into a contract ASAP is their competitor! </p> <p>Good bye Vodacom!</p>