Appalling Service when it comes to contracts and upgrages

<p>Renewal of Contract process is disgusting. I moved over to Vodacom because I was told it is better provider. I regret doing it. I was with my previous provider for 15 years and only changed because of the signal in my area. Opening my contract with Vodacom was a nightmare itself and now upgrading is worse. There was a back log and no one bothered to inform me. Then the delivery guys RAM is making me receive my phone a nightmare. Their messages about having your ID is so vague and their arrogance to assist or look at an alternative is so poor. I notified Vodacom to change the delivery address which they failed to communicate to RAM. RAM went back to the first address and still refused to leave my phone after I called their offices and emailed them the ID documents required. Not once have they bothered to contact me. My contract is not cheap and sad to say that Vodacom can keep their phone and their upgrade if they do not jack up! Very disappointed for the inconvenience and my time you have wasted.</p>