Appalling Service !! Waiting for over 2 years for matter to be resolved !

<p>I was contacted telephonically by Vodacom 2 years ago, in October 2014, for a free handset upgrade. During our conversation, I queried twice with the sales person that I would not be charged for the handset as this has always been the case in the past. This was confirmed to me and the calls were recorded. However 3 months later I realized that my account was being debited with a handset cost. I queries this immediately and 2 years later this matter still has not been resolved. After gazillion of emails and phone calls, and discussions with over 10 supervisors, I am not getting anywhere. I have been promised many a times that someone would get back to me but nothing. It is absolutely ridiculous that it has taken this long for a credit to be passed. I was given a Ref EC041B-2DERWD but not sure why as it does not seem to help in any way ! I have even gone as high up as the ECLO Department but to no avail. They have not even bothered to call me back or respond to my emails !! From all the blogs and social media I see I am not the only one who has had such appalling service and it is a disgrace that Vodacom gets away with it. I have been a long standing customer of theirs and I clearly think that they do not care if they loose another customer. It means nothing to them !!! I believe my case was sitting with a Bokali Mogwaneng who was meant to pass the credit but I have not had any confirmation of this. I am not sure what else to do here, but this is absurd. How long more is this going to take ? I have a hit a wall and I am not sure what else to do to get this matter resolved once and for all. I am due for another upgrade and until this matter is resolved this will definitely not be happening.</p> <p> </p>