1 reviews | Active since Jan 2011
APPALLING SERVICE - VODACOM CALL CENTRE
<p>Once again I have received appalling service from Vodacom Call centre. When subscribing to Showmax through Vodacom you get 1GB free a month for 3 months. WELL I subscribed and did not received my free GB – got an sms saying there was an error. Phoned the call centre and get told they will logged it and received an SMS saying if not resolved in 24hours type NO. 24 hours later (well just over 24) as expected NOT RESOLVED so I duly type NO and send – only to get an SMS back sorry time has lapsed need to phone again!!!!!! So once again I phone the call centre this time I’m told they don’t want to keep me hanging on will phone back in 10 minutes – you guessed it a day later and still waiting for them to get back to me. What does one need to do to get issues sorted out?????</p>
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Vodacom Consumer Website Team
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Consumer Website Team
Hi Wendy
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Wendy
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
