ZH
Zaahid H

1 reviews | Active since Mar 2016

16 Mar 2016, 08:55

APPALLING SERVICE - VODACOM BUSINESS

I have been waiting for 2 weeks for a response regarding a business request. The call centre agents just transfer you to another division as they do not seem to understand what is required. I have to constantly repeat my request as my call gets transfered from division to division!!! I have left my details as requested for an account manager to contact me but this is not happening!! I have called everyday but still no asssistance!!!<br> <br> How long does it take to get any response for a business related enquiry!!! The account manager does not bother returning my calls or provide any assistance!! ITS NOW 2 WEEKS AND I HAVE HAD NO RESPONSE OR FEEDBACK!! THIS IS PATHETIC SERVICE!!<br> <br> So now I look *********** at acquiring a simple quote because of the horrible service provided by Vodacom!!<br> <br> If this is the attitude regarding new business for Vodacom, makes me wonder what the after service will be!!!<br> <br> APPALLING SERVICE!!!!!

0
Replies (1)
Vodacom
Vodacom's reply16 Mar 2016, 10:02
Official
Hello zaahidh,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team