Appalling Service recieved

On 06 March I called into the contact centre to CANCEL my data contract. The consultant tried to upsell, however I wasn’t interested and insisted that it be cancelled and not upgraded. On 30 March I received an SMS stating that my upgrade was successful. I called in and explained that I never requested an upgrade and that it should please be cancelled. Gcobile advised that she’ll speak to her supervisor and listen to the call while I hold. She let me know that I did cancel and not upgrade so the consultant will be addressed, and she will now refund and cancel. I would receive and SMS and email confirming this. The same evening, I received and SMS stating, “Thank you for renewing your Vodacom contract”. 31 March I called in again and spoke with Rowan, again I explained what had happened. He investigated the matter and escalated to his manager. He promised that the refund had been processed and cancellation logged. I received a reference number 1 Item ***7847. I decided to give it a rest for the weekend. On Monday 03 April I called again as no SMS or email was received as promised. I spoke with Mathlatsele, after explaining once again what had happened, she transferred me immediately as she clearly did not want to be part of the pathetic service given. I then soke with Lallchand who was very proud of the fact that he’s a senior consultant and takes pride in his job. He was appalled that I’d been sent from pillar to post, and he’ll ensure that it is fixed immediately. He’ll go one step further and contact me at about 15:30 the same day to tell me what the progress is. I’m not sure how long a day is where he lives because 15:30 is yet to come. On 04 April called in again as no SMS, Email of call was received, once again nothing was done besides a note updated stating that a reversal must be done. I spoke with Portia who then spoke with her manager. Once again, I hit a brick wall and was made to feel like this whole debacle is my fault. In essence “because the refund is only being requested now the cancellation will only be done once it is processed”. How long does a refund take you ask? It takes a month!!!! If this matter is not sorted by 30 April, I’ll have no choice but take it to the Ombudsman.