Appalling Service received from Vodashop Store Manager @Northgate Shopping Centree

I visited Vodashop Store at Northgate Shopping Centre on the 1st Nov 2024 to do an eSIM which was completed around 14h00. I was advised by the Consultant that I would receive the QR code via email within 3 hours. Unfortunately I did not receive the QR code and I went back to the Store on Saturday to enquire, we discovered that the QR code was sent to my old email address which I did not have access to anymore.

The Consultant re-sent the QR code with the hope that I would receive it on the new email address which I confirmed when processing the e-Sim request. I had to go back to the Store same day as I still did not receive the QR code. The Consultant opened a service ticket *** for the QR code to be sent to my new email address which I received on Monday morning.

I scanned the QR code to setup the eSIM and received confirmation that it was activated. But I noticed that my mobile number was still not in service. I went back to the store on Monday to report this issue and the same Consultant that had opened the ticket advised that he would log another ticket but also advised that my account was in arrears.

I immediately contacted Accounts and the consultant confirmed that the system did not update when the money was debited from my bank account. I went to the store this morning as this is the 5th day that I am unable to use my primary mobile number which is also connected to my Complex's intercom.

I was dismayed by the attitude from the Kgotso who is a Store Manager, he was not willing to listen to me. He told me that they have done all they could as a Store and he was literally dismissing me from his Store. My question to him was "who is the Network Service Provider" as my Vodacom mobile number is still not in service. The Consultant that had opened the tickets for you came to join the conversation and Kgosto told me that I must not point a finger at his staff member. I really don't know how I was supposed to show him the person that has been trying to assist me since the 2nd November as I could not see name tags. New ticket *** was opened to re-activate my mobile number which should be resolved within 24 hours. I will never set foot at this Store once this issue is resolved as I have been a Vodacom customer all my life and never been disrespected like this by someone who is supposed to uphold highest level of Customer Service as a Store Manager.