Appalling service received from Vodacom

<p> </p> <p>I am truly perturbed by the service that I have received from Vodacom.</p> <p>I lost my phone on the 22/03/2017. On the morning of 23/03/2017, I called to block my SIM. Which was eventually done after speaking to the second call centre agent.</p> <p>On the 24/03/2017, I called the upgrade department to enquire about a premature upgrade.</p> <p>To cut a very long story short, I was assisted by Bontle who indicated that she would assist me with the premature upgrade and confirmed that she processed everything and that I would be receiving my phone in the week of 27/03/2017.</p> <p>On calling the upgrade department on 27/03/2017, Cashiers confirmed that no upgrade was processed. Cashiers indicated that the only thing Bontle added was the promotional bundle which was added onto my billing, which I asked him to remove as he indicated that the bundle should not be charged for.</p> <p>This indicates that Bontle **** to me about doing the upgrade. I am truly perturbed by the services I have received from Vodacom. I have now been without a cellphone for 5 days as of today and due to your employee’s lie this time period will not be lengthened. I would like to know what Vodacom is going to do to rectify this unacceptable situation.</p> <p>I called upgrade department again at about 11am and spoke to Sibongile, I requested to speak to a manager. She indicated that her team leader Mpho would call me back in the next few minutes. I still waiting on her call from Mpho</p> <p>I have never experienced such bad service and it is truly disgusting as I’ve been a Vodacom customer for almost 19 years(including being on prepaid initially and then moving to contract)</p> <p> </p>