Appalling Service once again from Vodacom!!!

I’m very disgusted with Vodacom right now. Last month I thought that I was upgrading but I was **** to, deceived and made a fool of. I called Vodacom yesterday to query my statement and that’s when I realized I was conned. I was told that I’m stuck with a 2 year contract with no new phone, and no prospects of upgrading up until 2 years have lapsed and it will also be more than what I was paying. That is Contrary to what we discussed. The agent that I spoke to yesterday told me that she has escalated the matter to reverse the contract deal and they will call me within 24 hrs to discuss such. It is now over 24 hrs since I logged the complaint. I have a message for Vodacom, they must reverse this deal with immediate effect and I don’t want to hear any stories because I didn’t cause this mess. I even gave them the time and date of the call so that they can listen to my conversation with Junior when he promised me that marvelous deal that was too good to resist, but apparently that deal does not exist and no one has contacted me yet. They must know that come month end, I am not paying for that new contract. I am only willing to pay for my old contract up until it expires in September 2021 thereafter that I cut ties with them because this relationship is no longer working for me. I don’t have words for this guy Junior, I am not sure whether he is a pathological ****, crazy or he was drunk because all the things that he promised me, I am told are not there. I want back my scoring because I rated him 10 for everything because I thought I was a super happy client and please while you are at it, can you please send me a correct invoice for the month of June and restore my old contract package. Three weeks later my complaint still not resolved. On the 15th of June 2021 I got a call from Dean from the complaints department acknowledging my complaint and he promised me that someone from their retention department will contact me. That call yielded no results either because no one has contacted me to date. On the same day I also received a confirmation sms that says: “your service request is now being processed by Margo Varnicker who will be in contact with you shortly. Your service request should be attended to by 2021-06-18 12:03:40. Guess what I’m still waiting! It seems as now Vodacom is buying time until month end so I can pay for the product that I was lured to. Is this how Vodacom conducts their business now, bulling us into paying for the contract that we are falsely entered into? I’m using the word bulling because if I don’t pay, they will be quick to block my number but now no one is interested in resolving my complaint. The facts still remains, come September 2021, I am not renewing my contract because as far as I am concerned the current contract that I’m in is null and void because it is not I what we agreed upon. So Vodacom must just quit these shady dealings because it just doesn't suit them. And I'm still waiting for my new and revised statement because I'm not sure what to pay at the end of the month.