APPALLING SERVICE! NOT EVEN A LAWYER'S OF JUNE 2020 COULD BE TRACED

Item: Vodacom
Rating: 1
Author: Sanet L

Vodacom’s pathetic service and outrageous accounts I've received since MARCH 2019 is, to say the least, appalling!! Not even a letter from my Lawyer, which was Couriered to them and signed for by Gwen [in Vodacom’s Accounts Dept.] on 9 June 2020 at 9h55, could be traced [neither of them!!]. A follow-up letter was sent to Vodacom to an e-mail address supp**** yesterday, but only “Authentication Notices” with a lot of "irrelevant" questions are received!! Can I please have a PROPER E-MAIL ADDRESS so that my Lawyer can take this matter further.

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Replies (1)

Vodacom's replyOfficial

14 Aug 2020, 06:50

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Aug 2020, 06:50

Official