APPALLING SERVICE MAKING IT DIFFICULT FOR CUSTOMER TO CANCEL CONTRACT

It is really disgusting and disappointing how businesses treat customer unfairly. I requested for a cancelation in 28 June only for it to be processed in 5 July only to be told that I have to pay for August because they only processed the cancelation in July so I need to give a months notice. My thing is why am I being penalized for their in efficiencies. I will never use anything Vodacom this treatment left a bitter taste in my mouth. How could you do that to your customer even if I find a need to take up a contract I will never use you again. Your service is appalling and your customer service managers are condencending I asked to speak to one and they refused leaving me with a I'll experienced agent with zero customer interaction skills