Appalling Service from Vodacom Very Poor!!!!

I'm very dissatisfied with the level of service that I get from Vodacom. I'm being billed for a plan I never agreed to and feel that I'm being ******.

I app**** in September for a fibre 20Mbps line for R599pm. I received the 10Mbps "temporal" device from you. Then in December I called and asked when my fibre will be delivered and installed and then I was told that my area is not covered for Fibre that is after you confirmed when I first contacted you about the same area that it was covered.

I then requested that you guys tell me what to do since there is no fibre. The consultant then told that I can just move to the same 20Mbps for the same amount of R599 since there is no fibre but I had to take the LTE. I agreed to that. Only to find out after 2 months that I have been charged close to R1k the first month and the next bill is for R799.

I then called your call centre today for clarity. I was told that I upgraded to 20Mbps speed and I signed for it. Where did I sign up for upgrade to this and from my conversion with your consultant, I'm still renting the Temp device for the fee that I'm paying of R799. This is utter nonsense, who would agree to that?

I then ask for the taped conversation that I had to sign for the new "upgrade" I was told that i need to provide with the time, date, day and number that I called from. Where will I get these? Surely vodacom should have details of the calls that I made somewhere. There should be a log of every call that I have enquired using my ID number.

This is very Bad customer service and I want to cancel the contract and look for another service provider. Because I'm being ****** here and i really don't think you have my happiness and satisfaction at heart.

I await your reply to my email