KC
Kerry C

1 reviews | Active since Oct 2014

09 Mar 2021, 12:06

Appalling service from Vodacom. Rather go elsewhere for your cellphone contract!!!

Vodacom refuse to cancel my contract despite me giving 30 days notice and the contract being at the end of the term (already in 2019). They insist I wait 60 days! Empty promise after empty promise from call center staff (and no reference number available for your call!) and staff in store don't deal cancellations! Avoid vodacom at all costs, rather take your business elsewhere.

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2021, 13:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team