Appalling service from VODACOM online upgrades.

I renewed my contract from Vodacom on 2 March 2023. It clearly states, 'Samsung S22 Ultra 5G 256GB + Samsung Galaxy Watch 4 Classic 42mm Silver LTE. A package arrived late afternoon on 6 March, which I signed. When I opened it the phone was there, but no watch! I queried this on 7 March. Since then I had to listen to agent after agent making excuses and promises with no one who can tell me why I didn't get the watch and if they will send it. It is now 8 days that I've been following up daily and each time we have to start at the beginning. No one gets back to me unless I ask for an update. To this day I still don't have a tracking number or any confirmation from Vodacom. I have never experienced such bad service from a business before!